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Putting the Customer First
Putting the Customer First – the quality assurance framework for Business Support Providers. Customer First is the quality assurance framework for providers and deliverers of publicly funded business support services.

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ISO 14001
The International ISO 14001 Standard relates to management systems that control the impact a company has upon its environment.

Maintaining operations within legislation, the ISO 14001 System will protect the company, its directors and employees from prosecution.

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Positive About Disabled People
The disability symbol is a recognition given by Jobcentre Plus to employers based in Great Britain who have agreed to take action to meet five commitments regarding the employment, retention, training and career development of disabled employees.

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Matrix Standard
The Matrix Standard is the national quality standard for any organisation that delivers information, advice and/or guidance on learning and work. Assessment of the Matrix Standard is based on achieving excellent end-results that all employees and visitors will consistently hear, see and experience.

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Investors in People Standard
Investors in People is the national standard which sets out a level of good practice for the training and development of people in order to achieve business goals. The expansion of the standard is a key element of the Government's Skills Strategy. The Investors in People Standard has been a major UK success story in schools and other organisations since its introduction in 1991.

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ISO 9001
ISO 9001 is the standard against which the Quality Management System of a business is evaluated. It can be applied to all companies; therefore it is worded to allow it to be adaptable and non-descriptive. It is, however, intended to demonstrate that a business can provide a consistent standard of quality. Most importantly, it is a common sense and practical method for improving procedures.

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